McLeod Software is the leading developer and provider of transportation management software to trucking and freight brokerage companies in the United States. We are highly respected within the transportation industry, and are growing again! We believe that investing in people who have a natural desire to learn and grow is one of our greatest competitive advantages. Each person has an opportunity to contribute directly to the Company's growth and success - and we look for individuals who take pride in doing that. McLeod Software is seeking an EDI Support Specialist for our headquarters in Birmingham, AL.

The EDI Support Specialist will support customer installations and upgrades of the McLeod EDI product. Tasks will include working the EDI support queue, taking support calls, and working with EDI trading partners. The Support Specialist will troubleshoot EDI issues and work with the EDI programmers and EDI coordinators as necessary to resolve issues.


Essential Duties and Responsibilities:

  • Assist customers (by phone, web or on-site at customer location) on McLeod EDI Software.
  • Research and troubleshoot McLeod technical (hardware, software) issues either by reviewing manuals, discussing with other staff or contacting 3rd party sources.
  • Review and close all requests and projects as they are put into production and advises the EDI Manager for final sales order billing.
  • Work with customers to obtain specifications and requirements for delivery of EDI transaction set(s).
  • Review and document (in approved functional requirement document) modification requirements and create customer work order for approval and tracking.
  • Assist EDI Programmers and other EDI Coordinators as needed.
  • Work on designated special projects and training classes.
  • Deliver prompt communication and follow-up via phone or email on pending issues.
  • Assist customers at annual McLeod Software User’s Conference.
  • Continue improvement of technical knowledge and ability.


Qualifications:

  • Two or more years of experience providing customers technical (hardware, software) support.
  • Knowledge of and/or work experience with EDI.
  • Experience with and ability to formulate SQL Statements.
  • Experience with Windows and UNIX.
  • Experience training customers or end users in the use of software.
  • Ability to work on multiple tasks at one time.
  • Ability to read and comprehend technical manuals.
  • Ability to communicate technical information coherently, both verbally and in writing, to customers with various levels of education.
  • Ability to manage (plan, organize, accomplish and follow up) one’s own work.
  • Ability to remain calm in stressful situations.
  • Ability to maintain a friendly attitude with others (customers and other employees) regardless of situation.


Education:

  • Bachelor's degree (B. A.) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.


About Us:


Since 1985, McLeod Software has provided powerful transportation management and trucking software solutions to the trucking industry. These solutions, developed entirely by our company, are comprehensive and support integration with a broad array of complimentary logistics products.

We are the leader when it comes to software for trucking dispatch operations management, freight brokerage management, fleet management, document imaging, workflow, EDI, and business process automation solutions for trucking, freight brokerage, third party logistics, and shipper companies in the United States.

With an established base of more than 1,100 active customers throughout North America, McLeod Software is dedicated solely to the transportation industry. This focus means we have a deep understanding of the needs and intricate details involved in carrier, broker, and freight management businesses of all types.

McLeod Software owns our national headquarters building in Birmingham, Alabama, and we also operate regional offices with training facility in Downers Grove, Illinois. We employ more than 560 professionals.

McLeod Software does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are an equal opportunity employer and we participate in E-Verify.


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