McLeod Software is the leading developer and provider of transportation management software to trucking and freight brokerage companies in the United States. We are highly respected within the transportation industry, and are growing again! We believe that investing in people who have a natural desire to learn and grow is one of our greatest competitive advantages. Each person has an opportunity to contribute directly to the Company's growth and success - and we look for individuals who take pride in doing that. McLeod Software is seeking a Process Analyst/Systems Trainer for our headquarters in Birmingham, AL. The Process Analyst/Systems Trainer will lead and deliver logistics Process Consulting and Software Training to large Enterprise accounts (brokerage and asset based).

Essential Duties and Responsibilities:

  • Serve as a Sr. Logistics consultant and process improvement engineer for our
    Enterprise clients (TL, LTL, Brokerage and Intermodal).
  • Apply in-depth knowledge of McLeod Software products to create customized training programs that enable our Enterprise customers to improve their operational and back office processes.
  • Revamp external methodology and approach by applying industry best
  • practices.
  • Lead Train the Trainer workshops and assist customers in developing their own training programs (as needed).
  • Train customers on-site or by Web Ex, phone, or email on LoadMaster, LoadMaster LTL, PowerBroker and 3rd party Interfaces.
  • Develop internal training programs for LoadMaster and Powerbroker products.
  • Facilitate internal training for 3rd party interfaces, industry knowledge, industry certifications, and personal development seminars.
  • Provide process and business consulting services to clients; make comprehensive business recommendations to enterprise clients on custom modifications, benefits of upgrades, and purchase of ancillary modules.
  • Assist sales with technical information for upgrade and new business proposals.
  • Lead or assist marketing with Value Engineering studies.
  • Lead and assist customers in developing Standard Operating Procedures based on the customer’s needs and industry best practices


  • Proven ability to conduct professional business meetings.
  • Technical Training Experience.
  • Experience presenting to “C” level employees.
  • Work independently and as part of a dynamic team.
  • Excellent spoken and written communication skills.
  • Proficient in MS Office Suite (Excel, Outlook, PowerPoint, Word, etc.).
  • Travel 90% (the travel percentage will eventually die down to 50% - 60%).
  • Trucking Experience with industry knowledge and/or practical knowledge as a software user, i.e. (broker, dispatcher, settlements clerk, etc.) is a HUGE plus.


  • Bachelor degree or equivalent work experience preferred.

About Us:

Since 1985, McLeod Software has provided powerful transportation management and trucking software solutions to the trucking industry. These solutions, developed entirely by our company, are comprehensive and support integration with a broad array of complimentary logistics products.

We are the leader when it comes to software for trucking dispatch operations management, freight brokerage management, fleet management, document imaging, workflow, EDI, and business process automation solutions for trucking, freight brokerage, third party logistics, and shipper companies in the United States.

With an established base of more than 1,000 active customers throughout North America, McLeod Software is dedicated solely to the transportation industry. This focus means we have a deep understanding of the needs and intricate details involved in carrier, broker, and freight management businesses of all types.

McLeod Software owns our national headquarters building in Birmingham, Alabama, and we also operate regional offices with training facilities in Salt Lake City, Utah and Downers Grove, Illinois. We employ more than 550 professionals.

McLeod Software does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are an equal opportunity employer and we participate in E-Verify.