McLeod Software is currently hiring for an Engagement Manager for our ECS division. Throughout the project the ECS Engagement Manager will build and maintain customer relationships. This position is ideally suited for a dynamic individual who has a sense of ownership and initiative as well as a passion for customer service, building long-term relationships, and being a customer advocate.


Essential Duties and Responsibilities:

  • Responsible for scope, budget and timeline management.
  • Achievement of business goals enabled through product implementation.
  • Provide Pre-Sales and Solutions architecture support as needed – Scoping of engagements, discovery visits, business process reviews, process and software gap analysis, value engineering studies, demos, Investment ROI Analysis (CAPEX and OPEX), service estimates, proposal creation/presentation, contract reviews.
  • Lead the delivery of product implementations while ensuring customer’s business results, budget, schedule and timeline expectations are exceeded.
  • Research and troubleshoot technical issues related to the McLeod application environment utilizing internal resources, including recorded and/or written documentation, other staff, 3rd-party product partner contacts and/or by running diagnostic programs and evaluating stack trace information.
  • Work closely with other leaders to execute successful, profitable project management. Stay informed of statuses for open support items and communicate updates directly to customers throughout the resolution of issues related to general instructional or technical support.
  • Generate reports for senior management within McLeod.
  • Document all activities within work order record in McLeod's operational system.


Qualifications:

  • Working knowledge of SQL scripting and one or more of SQL Server, ORACLE, DB2, or Informix databases.
  • Ability to work independently, as a member of a team and leveraging external resources as needed.
  • Ability to quickly learn and retain complex concepts, through self-directed and instructor-led training.
  • Proven abilities analyzing and assessing business needs and cross-system impacts; employing effective project management throughout the software development life cycle; and experience clearly documenting, explaining and communicating technical issues, both in writing and verbally, maintaining standards of excellence in customer care and the customer experience.
  • Agile/Scrum experience is a plus
  • Ability to work a flexible schedule as needed and travel up to 10%.


Education:

  • Bachelor's Degree preferred and/or combination of experience
  • PMP Certification is a plus
  • Minimum of 2-4+ years of experience providing customer service for enterprise software in a fast-paced environment

About Us:


Since 1985, McLeod Software has provided powerful transportation management and trucking software solutions to the trucking industry. These solutions, developed entirely by our company, are comprehensive and support integration with a broad array of complimentary logistics products.

We are the leader when it comes to software for trucking dispatch operations management, freight brokerage management, fleet management, document imaging, workflow, EDI, and business process automation solutions for trucking, freight brokerage, third party logistics, and shipper companies in the United States.

With an established base of more than 1,100 active customers throughout North America, McLeod Software is dedicated solely to the transportation industry. This focus means we have a deep understanding of the needs and intricate details involved in carrier, broker, and freight management businesses of all types.

McLeod Software owns our national headquarters building in Birmingham, Alabama, and we also operate regional offices with training facilities in Salt Lake City, Utah and Downers Grove, Illinois. We employ more than 600 professionals.

McLeod Software does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are an equal opportunity employer and we participate in E-Verify.


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